Here at
LRMS, Librarians aren't just customers, they're family.
We focus to know each of our librarians and their needs so we can offer personalized support for our programs and services.
All
LRMS Library programs receive a software membership service, enabling the library and technology staff to receive software updates and upgrades.
LRMS offers more then the traditional telephone support, we have added new technology services within our service venues, "Feed Back" messaging directly to our service desks, Instant Screen sharing and Messaging to our Hosted Service customers, Remote Internet services for all customers allowing instant intervention and control of the customer workstation by a
LRMS specialist to view and address your needs. Almost all
LRMS libraries subscribe to continuing membership services year after year.
Additionally,
LRMS also offers Fee Based hardware maintenance service programs, where our technicians schedule Internet visits to
LRMS libraries regularly or on an as needed basis to perform preventive services, solve computer problems or to install new systems. LRMS technical support also offers
"Extended management services" for areas outside of the library for those customers who do not have a local technicians.
We also offer on-site or off-site training services for individuals or groups.
LRMS representatives will provide on-site training, or training over internet via
LRMS's
"Web-on-Call"
training program which is presented directly on staff computers.
LRMS librarians, know that help is only a mouse click or phone call away.
